Shipping policy

Effective date: 22 October 2026

At Jonnadee, we prepare each order carefully and work with our production and delivery partners to get your artwork to you safely.

Where we deliver

We currently deliver physical art prints to the following countries in the European Union:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Available destinations may change from time to time. The countries available for your order will be confirmed during checkout.

Shipping costs

Standard delivery within the European Union costs €8.95 per order, or the equivalent in your local currency where prices are shown in another currency.

The applicable shipping cost will always be shown before you complete your purchase. Where delivery is included in the product price or offered free of charge, this will be clearly indicated during the purchasing process.

Processing

Every print is made to order. Orders are normally processed within 1–3 business days.

Processing time is the preparation of your order before it is handed over for delivery. It is separate from the delivery time. During periods of unusually high demand, holidays or circumstances outside our reasonable control, processing may take longer. If a significant delay occurs, we will provide appropriate information where required.

Delivery times

After processing, delivery within the European Union usually takes 2–6 business days, depending on your country.

In total, most orders arrive within 3 to 9 business days of ordering.

These are estimates, not guarantees. During busy periods such as December, please allow a few extra days. Any delivery estimate shown at checkout is an estimate unless a specific delivery date or period has been expressly agreed.

Tracking

Once your order has been dispatched, you will normally receive a tracking number or tracking link by email, where tracking is available. Tracking information may take some time to become active after dispatch.

If tracking shows that a parcel has been delivered but you have not received it, please contact us as soon as possible.

Delivery address

Please make sure that your delivery address is complete and accurate before placing your order. If an incorrect or incomplete address results in additional delivery costs or the return of a parcel, we may need to charge reasonable additional costs where permitted by applicable law.

If you notice an address error shortly after placing your order, please contact us immediately at support@jonnadee.com. We cannot guarantee that an address can be changed once an order has entered production or dispatch.

Customs, import duties and taxes

For deliveries within the European Union, applicable VAT and other consumer charges are handled in accordance with the applicable tax rules.

Delayed, lost or damaged deliveries

If your order is delayed, appears to be lost, or arrives damaged, please contact us at support@jonnadee.com. Please include your order number and, where relevant, photographs of the packaging and product.

We will work with our delivery or production partners to investigate the issue and provide an appropriate solution. Your statutory consumer rights remain unaffected.

Risk during delivery

For consumer purchases, where Jonnadee arranges delivery, the risk of loss or damage generally remains with Jonnadee until the product is physically received by you or by a third party designated by you, subject to applicable law. You should not be required to accept responsibility for transport damage that occurred before delivery.

Delivery problems

If you believe your order has not arrived within the expected delivery period, please contact us. We recommend contacting us promptly, so that we can investigate the shipment while tracking and delivery information is still available.

Email: support@jonnadee.com
Phone: +46 (0)76 811 59 88

Circumstances outside our reasonable control

Delivery or processing may occasionally be affected by circumstances beyond our reasonable control, including major transport disruptions, natural disasters, governmental restrictions, serious technical failures or other extraordinary events. Where this happens, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

Nothing in this section limits any mandatory consumer rights you may have.